{"id":281,"date":"2022-05-23T11:10:53","date_gmt":"2022-05-23T11:10:53","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart2\/megamarket-elementor\/?page_id=281"},"modified":"2026-06-12T12:01:11","modified_gmt":"2026-06-12T10:01:11","slug":"dostawy","status":"publish","type":"page","link":"https:\/\/sklep.pkcomplex.pl\/en\/dostawy\/","title":{"rendered":"Dispatch information"},"content":{"rendered":"
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Delivery information<\/h1> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Order preparation<\/strong><\/p>

Once the payment has been processed, the order is forwarded for fulfilment. We pick and pack the products within a few working days \u2013 this timeframe may vary depending on the type of goods and the chosen delivery method.<\/p>

Estimated delivery time<\/strong><\/p>

The estimated delivery time is calculated from the date of dispatch and depends on the source of supply (factory\/warehouse), the type of product and the current logistics workload.<\/p>

Available delivery options<\/strong><\/p>

In our shop, we offer three basic delivery methods<\/strong> building materials from the brand KNAUF<\/strong>:<\/p>

  1. Delivery directly from the manufacturer<\/strong><\/li>
  2. (a) This delivery method applies primarily to full-pallet products<\/strong>.<\/li><\/ol>

    Key rules:<\/strong><\/p>

    • delivery is carried out directly from the factory to the customer<\/strong>,<\/li>
    • Products are dispatched on full pallets only*<\/strong>,<\/li>
    • it is not possible to mix products (no mixed pallets)<\/strong>,<\/li>
    • The cost of transport depends on total weight of the order<\/strong> (as per the transport table),<\/li>
    • free delivery on orders of 8 tonnes or more<\/strong>.<\/li><\/ul>

      With a full-pallet delivery, the following options are available:<\/p>

      • ordering products sold both on arts<\/strong>, as well as on parcels<\/strong>,<\/li>
      • *adding selected products<\/strong>, which do not require full-pallet dispatch (e.g. individual items).<\/li><\/ul>
        1. b) Mineral wool<\/strong><\/li><\/ol>
          • It is normally sent as Full pallets \u2013 no mixing allowed<\/strong>,<\/li>
          • it is possible to place an order partial pallets<\/strong>, however:
            • in which case the order is dispatched from the warehouse in Nowy S\u0105cz or<\/strong><\/li>
            • An order may be split into two separate shipments<\/strong>, which they do not have to arrive on the same day<\/strong>.<\/li><\/ul><\/li><\/ul>

              Methods of packaging and transporting wool:<\/strong><\/p>

              • for shipments directly from the manufacturer<\/strong> mineral wool is transported to factory-packed, full pallets<\/strong>, very tightly packed and secured for transport,<\/li>
              • for shipments from the warehouse in Nowy S\u0105cz<\/strong> wool can be prepared in the form of a single roll or several rolls<\/strong>, arranged on a smaller pallet and subsequently wrapped in film (sealed)<\/strong> \u2013 these are not factory pallets.<\/li><\/ul>

                This allows for greater logistical flexibility when dealing with smaller or mixed orders.<\/p>

                1. (c) Expanded polystyrene<\/strong><\/li><\/ol>
                  • is sent directly from the manufacturer<\/strong>,<\/li>
                  • is in force minimum logistics volume: 30 m\u00b3<\/strong> (orders below this quantity are not possible),<\/li>
                  • from Delivery of 30 m\u00b3 is FREE<\/strong>,<\/li>
                  • The transport calculator takes into account mileage allowance<\/strong> \u2013 once the customer has selected the type and thickness and entered their postcode, they receive the final price, including delivery<\/strong>,<\/li>
                  • Certain thicknesses and types of polystyrene must be ordered multiples of the entire block<\/strong> (e.g. a minimum of 14 packets); with standard options, this restriction does not usually apply.<\/li><\/ul>
                    1. Delivery from the warehouse in Nowy S\u0105cz<\/strong><\/li><\/ol>

                      From our warehouse in Nowy S\u0105cz<\/strong> We offer more flexible delivery options.<\/p>

                      The following are possible:<\/p>

                      • full pallets<\/strong>,<\/li>
                      • half a pallet<\/strong>,<\/li>
                      • mixed pallets (various products)<\/strong>,<\/li>
                      • individual items and packs<\/strong>.<\/li><\/ul>

                        Transport costs:<\/p>

                        • is calculated on the basis of total weight of the order<\/strong>,<\/li>
                        • is always presented by product transport calculator<\/strong>.<\/li><\/ul>

                          \u00a0<\/p>

                          1. Courier delivery<\/strong><\/li><\/ol>

                            This delivery method is intended for small orders<\/strong>:<\/p>

                            • It is already possible to place an order one item or one pack<\/strong> product,<\/li>
                            • The delivery cost is calculated automatically transport calculator<\/strong>.<\/li><\/ul>

                              \u00a0<\/p>

                              1. Collection in person \u2013 Nowy S\u0105cz warehouse<\/strong><\/li><\/ol>

                                It is possible to collection of the order in person<\/strong> from our warehouse in Nowy S\u0105cz<\/strong>.<\/p>

                                • option available for products currently in stock,<\/li>
                                • no transport costs,<\/li>
                                • The collection date is arranged on a case-by-case basis once the order has been placed.<\/li><\/ul>

                                  Whilst we\u2019re on the subject, we\u2019d like to invite you to a good cup of coffee and a relaxed chat<\/strong> \u2013 We\u2019d be happy to advise you, show you our products and help you choose the best solutions for your project.<\/p>

                                  \u00a0<\/p>

                                  Mixed deliveries and mixed pallets<\/strong><\/p>

                                  In many cases, we combine different supply sources to ensure that the customer receives the best price and logistics<\/strong>.<\/p>

                                  Possible scenarios:<\/p>

                                  • full pallets dispatched direct from the factory<\/strong> + small items dispatched from warehouse in Nowy S\u0105cz<\/strong>,<\/li>
                                  • the entire order is dispatched from a single location (factory or warehouse),<\/li>
                                  • splitting the order into several shipments.<\/li><\/ul>

                                    Transport calculator:<\/p>

                                    • shows How many pallets are being shipped from the factory?<\/strong>,<\/li>
                                    • how many from the warehouse in Nowy S\u0105cz<\/strong>,<\/li>
                                    • presents total transport cost<\/strong>.<\/li><\/ul>

                                      \u00a0<\/p>

                                      Important logistical information<\/strong><\/p>

                                      Delivery times<\/strong><\/p>

                                      • deliveries are made during working hours<\/strong>,<\/li>
                                      • in most cases It is not possible to choose the exact time of delivery<\/strong>,<\/li>
                                      • The driver may ring you before delivery, but is not guaranteed<\/strong>.<\/li><\/ul>

                                        Unloading<\/strong><\/p>

                                        • Unloading is always the customer\u2019s responsibility<\/strong>,<\/li>
                                        • The customer is required to provide the necessary equipment (e.g. forklift truck<\/strong>) or personal assistance,<\/li>
                                        • driver there is no obligation to unload the goods<\/strong>.<\/li><\/ul>

                                          Access and unloading point<\/strong><\/p>

                                          Approximate dimensions of the most common delivery vehicles:<\/strong><\/p>

                                          • TIR (tractor-trailer combination)<\/strong>: length approx. 16.5 m, width approx. 2.5 m, height up to approx. 4.0 m,<\/li>
                                          • Truck (a lorry without a semi-trailer)<\/strong>: length approx. 7\u20139 m, width approx. 2.5 m, height up to approx. 3.5\u20134.0 m,<\/li>
                                          • A solo trip with a trailer<\/strong>: overall length approx. 12\u201314 m, width approx. 2.5 m, height up to approx. 4.0 m.<\/li><\/ul>

                                            The dimensions given are approximate and are intended to help you assess whether you can access the delivery location.<\/p>

                                            • you should make sure that the location is accessible by car by lorry (TIR \/ single lorry with a semi-trailer)<\/strong>,<\/li>
                                            • Sufficient space is required for manoeuvring and unloading,<\/li>
                                            • Unloading by the roadside or on the hard shoulder is permitted \u2013 The venue must be safe and organised by the client<\/strong>.<\/li><\/ul>

                                              Important:<\/strong> where it is not possible to access the site or unload the goods, the costs of waiting, re-transport or returning the goods to be borne by the customer<\/strong>.<\/p>

                                              Supplies from several sources<\/strong><\/p>

                                              If the order is being processed at the same time from the factory and from the warehouse in Nowy S\u0105cz<\/strong>:<\/p>

                                              • the goods will arrive in two separate consignments<\/strong>,<\/li>
                                              • shipments they do not have to arrive on the same day<\/strong>.<\/li><\/ul>

                                                \u00a0<\/p>

                                                Refundable pallets (shipped directly from the manufacturer)<\/strong><\/p>

                                                For certain products that are dispatched directly from the manufacturer on pallets<\/strong> to the order a deposit pallet is automatically added<\/strong>. It is not possible to remove this item from the order.<\/p>

                                                Types of pallets and costs:<\/strong><\/p>

                                                • KN\u2011WO range<\/strong> (used, for example, with certain building materials): 60 z\u0142 net per item.<\/strong><\/li>
                                                • Pallet for plasterboard sheets<\/strong>: 120 z\u0142 net per item.<\/strong><\/li><\/ul>

                                                  A pallet is always added automatically to full-pallet orders dispatched directly from the factory.<\/p>

                                                  Return of returnable pallets:<\/strong><\/p>

                                                  • Given a specific number of pallets, it is possible to notifying us of a pallet collection<\/strong>,<\/li>
                                                  • pallets may be redeemed \/ settled as part of a deposit<\/strong> subject to prior agreement on the details.<\/li><\/ul>

                                                    Important:<\/strong><\/p>

                                                    • for shipments from the warehouse in Nowy S\u0105cz<\/strong> Orders are processed usually on non-returnable and free pallets<\/strong>,<\/li>
                                                    • Palletisation rules may vary depending on the product \u2013 details are always shown in the basket and the order summary.<\/li><\/ul>

                                                      Contact<\/strong><\/p>

                                                      If you have any questions or concerns, or if you need to arrange any logistical matters in advance, please contact us by email or telephone before placing an order<\/strong>.<\/p>

                                                      We\u2019d be happy to help you choose the most suitable delivery option!<\/p>

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                                                      Delivery information Order processing Once payment has been received, the order is forwarded for fulfilment. We pack the products within a few working days<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-281","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sklep.pkcomplex.pl\/en\/wp-json\/wp\/v2\/pages\/281","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sklep.pkcomplex.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sklep.pkcomplex.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sklep.pkcomplex.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sklep.pkcomplex.pl\/en\/wp-json\/wp\/v2\/comments?post=281"}],"version-history":[{"count":10,"href":"https:\/\/sklep.pkcomplex.pl\/en\/wp-json\/wp\/v2\/pages\/281\/revisions"}],"predecessor-version":[{"id":8763,"href":"https:\/\/sklep.pkcomplex.pl\/en\/wp-json\/wp\/v2\/pages\/281\/revisions\/8763"}],"wp:attachment":[{"href":"https:\/\/sklep.pkcomplex.pl\/en\/wp-json\/wp\/v2\/media?parent=281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}